Please choose carefully as quilts will not be accepted for a refund unless there is a significant issue such as a defect in workmanship.  Reasons such as wrong size, wrong colour, changed mind, etc., will not be accepted for a refund.  This is for hygiene reasons, and as a result of the COVID pandemic, since I could not be sure whether or not the quilt had been used, and therefore would not be able to re-sell as new. My quilts are rigorously checked for quality prior to being offered for sale and I have made every endeavour to ensure that photos and descriptions are accurate.

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Any return must be agreed within 14 days of purchase. Photos of the fault should accompany the request for a return/refund, together with a clear description of the fault.  This should be sent to jan@whitesquaredesign.co.uk.

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This policy does not affect your statutory rights.

Policy updated Oct 2023