returns & refunds
Please choose carefully as quilts will not be accepted for a refund unless there is a significant issue such as a defect in workmanship. Reasons such as wrong size, wrong colour, changed mind, etc., will not be accepted for a refund. This is for hygiene reasons, since I could not be sure whether or not the quilt had been used, and therefore would not be able to re-sell as new. My quilts are rigorously checked for quality prior to being offered for sale and I have made every endeavour to ensure that photos and descriptions are accurate.
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Any return must be agreed within 14 days of purchase. Photos of the fault should accompany the request for a return/refund, together with a clear description of the fault. This should be sent to jan@whitesquaredesign.co.uk.
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This policy does not affect your statutory rights.
Policy updated Oct 2023